Terms of Service

Terms Of Business - Training

The following terms and conditions govern business transacted with Love Social Media Group Ltd of Centre for Media Excellence, 12-13 Clerkenwell Green, London EC1R 0QJ, hereinafter referred to as “Love Social Media”.

Confirmation of Reservation

To confirm your reservation and enroll for a course, you must either complete the registration form and provide a formal Purchase Order, or agree to pay, for the course as set out below.

Late Bookings

Bookings made within 10 working days of course commencement must be paid for, or agreed to be paid for immediately at time of enrollment. Provisional bookings can not be accepted at this time.

Payment

  • You may pay or agree to pay for the course by cheque (payable to Love Social Media) purchase order (in which case payment must be paid for within 30 days of Love Social Media’s invoice), credit card (we accept Visa, MasterCard, Maestro, JCB or American Express) or by bank transfer.
  • For all forms of payment, please include your name, course, course date and location. Love Social Media reserves the right to require payment in cleared funds in advance where Love Social Media has not established satisfactory credit arrangements with you.
  • The registration form must accompany any purchase order or cheque sent to Love Social Media so we can identify which delegate wishes to enroll in each course.
  • Love Social Media reserves the right to change prices without notice, but this will not affect any course you have already paid or agreed to pay for in writing.
  • Payments are accepted in GBP, Euro pricing is available upon request.

International Enrolments

International delegates taking courses in the UK must pay in advance by cheque. money order or bank transfer. Monies must clear prior to course commencement only then will your booking be confirmed in writing.

Confirmation of Enrolment by Love Social Media

Once we have received your payment or agreement to pay, we will confirm your reservation. We will post, fax or email you a confirmation package, which includes a registration confirmation number, directions to Love Social Media’s facilities, and if requested hotel booking information. If you have not received this package at least one week before the beginning of class, please call us. We recommend that delegates do not make travel and hotel accommodation arrangements without this confirmation package.

Cancellation

You may cancel a course for which you have enrolled and be fully refunded all course fees provided you give Love Social Media at least 20 working days notice prior to the course commencement. Once with this time period a sliding scale of charges will apply as follows:

Notice of Cancellation Given- Amount Payable

  • 20 – 11 working days prior to course commencement – 50% of course fee
  • 10 – 0 working days prior to course commencement – 100% of course fee

All cancellations must be received in writing and acknowledged by Love Social Media in writing.

In a situation where a course is run exclusively for a customer – at one of Love Social Media’s training centres, on a customer site or any other alternative venue – course cancellation must be received in writing at least 10 working days in advance of course commencement. You will remain liable for the full course fee and any expenses incurred by Love Social Media if cancellation is received after this time.

Attendance

  • If a delegate fails to attend the first or any subsequent day of a course, Love Social Media reserves the right to deny the delegate entry to the classroom for the remainder of the course. If Love Social Media exercises this right, the booking will be deemed cancelled and you will be liable for the full course fee.
  • Delegate substitutions are acceptable provided notice is given prior to course commencement and that the substitute delegate meets all course prerequisites or is approved by Love Social Media management.

Transfer

  • You may transfer the course booking to alternative dates and incur no additional costs provided the request is made in writing at least 20 working days in advance of course commencement. Once within this time period a sliding scale of charges will apply as follows:

    Notice of Cancellation Given and Amount Payable

    • 20 – 11 working days prior to course commencement – 50% of course fee
    • 10 – 0 working days prior to course commencement – 100% of course fee

    Courses transferred within these time periods cannot subsequently be cancelled at any further time in the situation where a course is run exclusively for a customer – at one of Love Social Media training centres, on a customer site or any other alternative venue – a transfer of course date must be received in writing at least 10 working days in advance of course commencement. No transfers are available for such courses within this period.

Changes to These Terms

Love Social Media reserves the right to change these terms at any time, effective immediately upon posting on the website. Please check this page of the website periodically.

Scroll to Top